Name of Complainant	Sree Ranjini
Date of Complaint	December 28, 2023
Name(s) of companies complained against	Meesho
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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I had ordered 2 products under order id 476501365180. Leotude t shirts
As size wasn’t fitting, I issued a refund return request.

My return was stalled by Meesho as it said “Pickup address is not serviceable”. The customer care asked to self ship. It costed me Rs130/- via Professional courier to return ship the item to seller. I shipped on 18-dec and it was received by seller on 19 Dec 2023. I have not received refund yet

Customer care told as per policy only refunds 100rs for self shipments cost.

This is unjust . If you order 10 items under 1 order , it would take more money to courier than 1 item. Yet meesho customer carec says it will refund only Rs100 under terms and conditions.
As per your Meesho site , it clearly says it will refund Upto Rs 200.

https://www.meesho.com/learn-reselling/return-or-exchange/what-is-meeshos-return-and-exchange-policy

This is plain cheating. Why would I suffer a loss of Rs30 ( my shipping charges were Rs 130 by Professional courier CONSIGNMENT NO MAA573048260) ATTACHED screenshot

Request you to please refund my order amount of Rs568 plus my shipping charges of Rs 130. Total refund= 698/-

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