| Name of Complainant | |
| Date of Complaint | May 20, 2023 |
| Name(s) of companies complained against | MakeMyTrip |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Booking ID: NL2231333666114
Had the worst experience with mmt in my life or specially with ‘luxury tours’.
1st day at arrival I wasn’t provided with drivers number and also no mmt representatives were picking up my call, after waiting for an hour 1 called back and said that I arrived at terminal 3, and am supposed to go to terminal 2 coz my driver is waiting there. So I tool all my luggage and got to terminal 2 and driver went back to the city saying he was waiting at terminal 3 for me. So because of this miscommunication I had a bad start…so they got me a refund of 4k for the taxi I had to take to go to the hotel
6th day in marina bay sand my cell got switched off, so as per the time provided by the driver we reached 5 minutes early, but as he wasn’t able to contact us, he didn’t even bother to look around for us and went away, so had to take a taxi again for the hotel (didn’t get any refund for that)
7th day at sentosa Island: we weren’t provided any details about the tokens and how to use them, (NO DETAILS WHATSOEVER)…After reaching there when they checked our tickets, the tokens were already used up and we were not able to get in, 1.5hrs passed by & as my wife and i were waiting outside in sun waiting for luxury tours to resolve the tickets issue.
We were bloody tired to enjoy any of the sentosa Island. (I NEED LUXURY TOUR TO PAY FOR THE DISCOMFORT CAUSED TO US!!)
Day 9: luxury tours guy arrived an hour late for the city Tour after I call him 3 times in break of 15mins, which normally I would have let go…but at day 6 six after marina bay sands,he didn’t even bother to look for us even when we arrived on time, I thought I should get compensated for that too then.
OK so as I wanted to explore changi airport I requested mmt representative for early pickup arrangement. So they arranged the pickup at 1pm after talking to luxury tour guys (without any details provided),In this situation both the vendors didn’t thought that I should be made aware of the time changed. Or at what time should I check out and be ready for the driver to be picked up..
So as our Tour started an hour late, my drop off time back to hotel was set at 1.30pm, the same Tour company’s guy knowing I’m still on city tour called up said he is gonna pick us up at 1pm and to not be late and be Ready at the reception.
Me, while I’m unable to enjoy the city tour am busy explaining these idiots that how I’m unable to reach at 1pm as I am having the city tour and reschedule the pickup. After they said they’ll look into the matter, I checked out around 1.45pm and stupidly waited till 3pm to let them resolve the issue.
And what happens after that, mmt representative calls and says don’t wait for them to resolve the issue and take the taxi AGAIN to the airport or I’ll miss my flight. which she said I’ll get a refund for, which I didn’t…
So in conclusion:
*While I paid extra money for a private commute, I’m travelling most of the time in taxis…
*I’m waiting for a pre-booked Ticket because of missing tokens FOR 1.5HRS
*We after being on time were unable to spot the driver, he didn’t bother to look around for 5 minutes for us and left. And somehow this is our problem, so I’m asking when he arrived an hour late on day 9, who’s problem is that (I need compensation for that too)
*If luxury tours is planning the whole trip, isn’t it their job when will the city tour start and drop back at the hotel timings. So how did they schedule the pickup for airport knowing our driver is running 1hr late.
THIS IS THE WORST EVER EXPERIENCE OF MY LIFE, I’VE TRAVELLED A LOT. BUT THIS TYPE OF BEHAVIOR IS UNACCEPTABLE.
I DEMAND A REFUND
