Makemytrip not allowing Refund Claim raising for flights cancelled by airline

Name of Complainant Nilanjana Mukherjee
Date of ComplaintSeptember 29, 2020
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link
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Text of Complaint by Nilanjana Mukherjee:

In March 2020 we booked 2 tickets through Makemytrip with Wideroe airline to go from Bergen  to Svolvaer on Octiber 5,2020. Due to Covid19 travel disruptions Wideroe cancelled the flight and informed Makemytrip on June 16, 2020.

3 monthsclater Makemytrip has neither informed us till now, and is NOT ACCEPTING MY REFUND REQUEST. Their website rerurns only  error messages, their chatbots dont work when we try to raise refund claim, no human voice responds when you call helpline numbers, emails keep sending you back to website links that lead to error messages only. WHAT A FRAUD AND CHEAT COMPANY !

Image Uploaded by Nilanjana Mukherjee:

Makemytrip not allowing Refund Claim raising for flights cancelled by airline

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