Name of Complainant	Vikash Kumar
Date of Complaint	April 21, 2023
Name(s) of companies complained against	Oyo hotel riviera
Category of complaint	Hotels & Restaurants
Permanent link of complaint	Right click to copy link
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Maine Oyo app se 13-04-23 ko room book kia hotel riviera agra booking id WNPG7811 hai jisme maine online paid kia rs 2744 14-04-23 ko sham 7bje jab mai hotel pahuch to reception person Riyaz Khan ne muje ye kaha ki sir appne jo online payment kia h wo kisi server ke issue se appko refund kar diya jayega 2-3 din me r appko uska email aa jayega
appko cash payment krna utna hi karna padega jitna apne online paid kia h fir maine property prsn se baat ki maine already payment kr dia h to cash paid kis baat to unhone b wahi baat repeat ki jo reception person ne kaha tha
Uske baad maine jb unse hotel ke upi ke me pucha ki payment kaha krna h to unhone kaha ki sir hotel ka UPI work nhi kr rha app is num par kr dijiye to maine reception person Riyaz khan ke num PE UPI kia rs 2744 by UPI payment kia fir unhone muje check in krne dia
Uske baad jb maine next day unse kaha ki sir mera refund ka process krwa dia to unhone kaha ki sir Sat-sun ki wjh se process sir Monday ko hoga jb mainne check out kia to maine unse validation ke naam pe receipt mangi jo unhone muje provide n karwae
Uske baad mai ghr aane ke baad proper unse call krke refund krne ke liye keh rha tha fir b unhone muje idr udr gaol2 ghumaya r fir jab maine unse forcefully apne refund ke bare me kaha to hotel ke property prsn ne mujse bad behaviour me bartav kia
Uske baad maine Oyo ke call krke chije btai to unhone phle ye kaha ki hmse koi extra payment n paid karwai h fir ye kaha ki Riyaz khan jaisa koi prsn work n krta r ye kaha ki agr hotel ke account me paid kia h to valid receipt de joki hotel ne muje dia hi n tha to mai kaise du unhe
Ab ye mere sath fraud kr rhe h mera Paisa return n karna chah rhe
Plz meri help kare
Oyo hotel riviera
18e, Taj Nagri Phase 3, Fatehabad Road, Agra, 282001
Riyaz khan mob num-075348 58017
Hotel property prsn -086509 11211 ,080777 40899

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