Name of Complainant	Tyag Krish
Date of Complaint	February 9, 2024
Name(s) of companies complained against	Kindlife
Category of complaint	Consumables
Permanent link of complaint	Right click to copy link
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I am writing to express my deep disappointment and frustration regarding the lack of response and resolution for the damaged and smashed products I received against order #10218808.

I have reached out to your customer support through multiple channels, including two tickets raised, as outlined in the following links:

Ticket #8437
Ticket #8578
Despite receiving assurances of a prompt resolution, regrettably, no action has been taken to address my concerns. Additionally, I have posted a review on your Facebook page, highlighting the issues faced with the damaged products. I believe that such incidents not only tarnish your brand image but also impact customer trust and satisfaction.

As a loyal customer, I had expected a swift and effective resolution to the problem, but the unaddressed tickets and lack of communication have left me deeply dissatisfied.

I kindly request an immediate investigation into this matter and a resolution to replace or compensate for the damaged products. If this issue is not addressed promptly, I feel compelled to inform you that I am considering escalating this matter to consumer courts for further intervention.

I believe in the fairness of your brand and trust that this issue will be resolved promptly to restore my confidence in Kindlife.

I look forward to your urgent attention and a swift resolution.

Sincerely,

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