Name of Complainant	Raghavendra
Date of Complaint	May 30, 2017
Name(s) of companies complained against	Kenstar India
Category of complaint	Electronic Appliances
Permanent link of complaint	Right click to copy link
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Hi Sir,

I have bought a Kenstar cooler in May 2015, in that I got a defective wheel for that, I have made a complaint to the call center.
They sent a technician, he made a temporary fix and closed the ticket. Later on using the cooler, the wheel also got damaged and
the door locks are broken. So I made a call to the call center and made a complaint on 10-Mar-2016, They came on 18-Mar-2016 and
fixed only wheels and closed the ticket, while closing they promised me that they will provide the door locks in 2 days, but they
simply skipped the promise. Again on doing multiple calls they created a new ticket for the Door locks on 27-Mar-2016, For this
ticket they are saying that they did not get the spares from the Head office and they cant fix the issue. I have made N – number
(min 100)of calls to
1. Mr Ranjeeth (service center manager)
2. Mr Jaya Prakash (ADM)
3. Mr Prasad (Manager)
4. Mr Harshit (Delhi) and
5. Call Center
Even I have posted on Twitter and Facebook, they did not even tried to close the ticket. Now my cooler has got damaged more because
of no Door locks. I want to file a case on them in consumer courts.

Please help me to to fix the issue and get the compensation for all the inconvenience.

Thanks
Raghavendra
9550212703

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