| Name of Complainant | |
| Date of Complaint | February 23, 2024 |
| Name(s) of companies complained against | Jio Fibre |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Sent this to Shiva Kumar, Appellate Committee contact of Jio.
Amazon prime auto-renewal happened in Jan, and even before that on 11th Dec I had called customer care (reference number: mr0001ahswfu) to cancel the renewal. But the bill was raised and I was forced to pay for the renewal. I had called on 30th Dec for this complaint (SR00001TTEIF) and I was told it is unsubscribed and the amount will be adjusted in Jan bill.
In Jan bill again I see that the amount is not adjusted and I have to pay again (Rs. ~1700/-). When I called today, I receive exactly the same response from customer care saying, “It is unsubscribed now and next month’s bill this will be adjusted”.
There is no way they can transfer the call to their manager/escalation team or backend team, nor do they have a resolution. It is getting frustrating as I have been raising this from last 2 months (10th Dec onwards till date) and getting exactly same response from each one of them.
Why am I forced to pay for something which I dont want and have asked to be unsubscribed before it got renewed?
I wanted the amount to be adjusted in this month’s bill but it looks like a fraud from Jio trying to push things till customer is frustrated and lets it go and they make money at our cost.
Need a quick resolution without disruption of service as its getting really irritating dealing with an incompetent customer care working from home and disconnecting calls at will.
I have also sent the recording with the customer care also for reference as I know they will be playing this game of pushing things further every time without resolution.
