| Name of Complainant | |
| Date of Complaint | July 18, 2021 |
| Name(s) of companies complained against | JIO FIBER |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Rahul Biswas (Jio)
As per the conversation on call I told you that the amount has been debited from my PNB bank account to Jio account. However your system failed to identify where this debited amount gone. So please again clarify your mail, as from your end you are unable to identify and I would like to accelerate this issue to higher authorities.
Also for this evidence I had attached the file of transaction success and bank statement (from which the amount has been debited) for your reference in the trailing mail
Regards:
Vipul Srivastava
Address: 177, type-III, sector-1.
BHEL. Haridwar.
Uttrakhand-249403
Jio Fibre No: 91-1334358427
Mob. No: 9758157400
From: ‘JioFiberCare’ [mailto:jiofibercare@jio.com]
Sent: Thursday, July 15, 2021 6:01 PM
To: vipuls@bhel.in
Subject: Re: Request of revert back the payment (double payment for single transaction)
Dear Vipul,
I understand your concern with regard to recharge deduction.
However we do not see any recent recharge transaction in your account for the same.
As per our conversation on the call, no amount has been debited from your bank/wallet/card, which indicates that the recharge transaction has not been completed.
Hope it clarifies.
For any queries or support, please feel free to call us on our toll-free JioFiber helpline number 18008969999 or write to us at jiofibercare@jio.com
We are happy to inform you that Jio is honoured to be a part of inaugural TIME 100 Most Influential Companies List.
Thank you for your love & support.
| Rahul Biswas
Team Jio |
on 70007 70007 or click here to WhatsApp Now. You can chat with us now in English and Hindi too.
Your Feedback will help me improve to serve you better. Post this communication, you will get an email with survey link, where you need to click and submit rating on a scale of 1 – 5 where 5 is the highest and 1 is the lowest.
On 7/13/2021 7:24 AM, Vipul Srivastva wrote:
Dear Komal (Jio)
As per the trailing mail my complaint is regarding the amount of recharge done by me on dated 08.07.2021 has been debited two times for single bill payment. So kindly revert back one of the transaction to my bank account.
Regards:
Regards:
Vipul Srivastava
Address: 177, type-III, sector-1.
BHEL. Haridwar.
Uttrakhand-249403
Jio Fibre No: 91-1334358427
Mob. No: 9758157400
From: ‘JioFiberCare’ [mailto:jiofibercare@jio.com]
Sent: Monday, July 12, 2021 4:58 PM
To: vipuls@bhel.in
Subject: Re: Request of revert back the payment (double payment for single transaction)
Dear Vipul,
I understand you are facing internet issue with JioFiber connection.
I am sorry for the inconvenience caused to you with regard to JioFiber services.
Recharge is successful and is active in your account. Whenever any recharge gets successful, an auto generated confirmation SMS is sent on your Registered Mobile Number.
You can also check the status of your recharges in your MyJio App as well. I am sending you an SMS with a link to view the plan details on MyJio App.
If the app is not downloaded, it will take you to Play Store/App store to install the App.
Appreciate your time and patience.
We are happy to inform you that Jio is honoured to be a part of inaugural TIME 100 Most Influential Companies List.
Thank you for your love & support.
| Komal Panchal
Team Jio |
on 70007 70007 or click here to WhatsApp Now. You can chat with us now in English and Hindi too.
Your Feedback will help me improve to serve you better. Post this communication, you will get an email with survey link, where you need to click and submit rating on a scale of 1 – 5 where 5 is the highest and 1 is the lowest.
On 7/12/2021 8:07 AM, Vipul Srivastva wrote:
Dear Jio Fibre,
It is bring to your kind notice that my Jio Account/ Phone Number is 91- 1334358427. This number was installed at my home on June 2021 for one month before on trial period (as per the offer provided by you). After completion of one month I recharged the number by the ‘Jio app’ of the amount Rs 470.82 from UPI and payment was done by clicking the payment request at my UPI channel.
During first payment the payment request denied and after that I again pay the bill from the same payment request provided by you. This time the payment succeeded. After that when I check my account I found that two times payment had been debited for the single payment.
So It is requested you to revert back the payment of amount Rs 470.82 to my bank account.
I will be grateful to you.
Please find the attached file of transaction for your reference
Regards:
Vipul Srivastava
Address: 177, type-III, sector-1.
BHEL. Haridwar.
Uttrakhand-249403
Jio Fibre No: 91-1334358427
Mob. No: 9758157400
Image Uploaded by Vipu Srivastava:
