|Name of Complainant|
|Date of Complaint||November 18, 2023|
|Name(s) of companies complained against|| Meesho
|Category of complaint||E-Com & Retail|
|Permanent link of complaint||Right click to copy link|
|Share your complaint on social media for wider reach|
I have ordered a baby frock on Meesho. Due to size issue, I requested for exchange. The product was picked up by the delivery person, but I didn’t get the exchange item. He said it will be delivered separately.
The status in app shows pickup- failed I reached out to customer support many times but they are denying that I have sent the product and asking me to reach out to delivery person and check myself.
They mentioned that they dont know who the delivery person is.
How can they cheat customers like this?
They are supposed to have all the details of who is assigned to pick up what product. They mentioned that they require the pickup slip but the delivery persons are not providing that saying they dont have any such process.
Who is at fault here?Image Uploaded by Rabia Sultana: