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Item picked up by delivery boy but status shows failed

Name of Complainant Rabia Sultana
Date of ComplaintNovember 18, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Rabia Sultana:

I have ordered a baby frock on Meesho. Due to size issue, I requested for exchange. The product was picked up by the delivery person, but I didn’t get the exchange item. He said it will be delivered separately.
The status in app shows pickup- failed I reached out to customer support many times but they are denying that I have sent the product and asking me to reach out to delivery person and check myself.
They mentioned that they dont know who the delivery person is.

How can they cheat customers like this?

They are supposed to have all the details of who is assigned to pick up what product. They mentioned that they require the pickup slip but the delivery persons are not providing that saying they dont have any such process.

Who is at fault here?

Image Uploaded by Rabia Sultana:

Item picked up by delivery boy but status shows failed

One thought on “Item picked up by delivery boy but status shows failed

  1. Hello Rabia, we understand that you’re facing an issue, and we’re sorry about that. In order for us to assist you effectively, please provide us with the details by clicking here: https://bit.ly/meelnk. We’ll jump right into it and take the necessary steps to address your concern.

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