| Name of Complainant | |
| Date of Complaint | November 4, 2020 |
| Name(s) of companies complained against | SWIGGY |
| Category of complaint | Consumables |
| Permanent link of complaint | Right click to copy link |
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I have been reporting this issue since 19/10/2020 over mail and chat centre as well as RESOLVER site. Swiggy has not taken any responsible step towards solving the matter. Please look into the matter and ask them to solve the issue immediately.
I wrote to Swiggy the following and they have regularly communicating with me but till date NO SOLUTION. I am writing to you to solve the matter as early as possible :
“The issue that I have experienced was: I had a detailed chat over my APP on October 7, 2020 in the night hours around 7.30 or 8.00 p.m. The payment was made through LAZYPAY and the statement reflects Rs. 565/=charged, and refunded and again charged 565/=. Again 580/= has been charged same date. I received only one bottle of whiskey from D B Stores. The item from Mondal off shop was returned. Because as per your executive’s call conference suggestion he asked me to take delivery of D B Stores and the executive will cancel the MONDAL off shop material. THEN how come you have charged for both the orders when I did not receive one of them. There is a gross error on your part. Pls check and confirm refund of Rs. 580/= to my Lazypay Account. The transaction occurred on: 10/10/2020 Pls arrange for refund of Rs. 580/- to LAZYPAY Account I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account. Yours faithfully, Rangarajan Sabhapathy Order Number:659743969930 / 665803830686 / 659741889718 Registered Email Address: [email protected] Residential Address : CF5 Bananta Govt Hsg Estate, 193 Andul Road Howrah 711109.
Only one OTP was sent to me. That delivery boy from D B Stores (which was cancelled from your end) came to me to deliver. The order which I gave from Mondal Off Shop was confirmed and OTP came to me. I told this to your delivery boy. He asked for the OTP. I gave the OTP which was not matching with his order. So he called the customer care centre and from there they asked me to accept this order and said we will cancel the 2nd order. But nothing happened. Luckily both the delivery executives were present before me. Both had a talk with each other. 2nd delivery boy asked me whether I recd. the material or not.
I said yes the other delivery boy who is present in front of you has delivered me after speaking to customer care centre. Then both of them left.
The names of the delivery exectuves are : Md.Imran (this boy delivered me the product and he knows the whole story – OTP was not matching with his.) Abhishek Dutta (this boy was also present at the site and time of delivery by Md. Imran and he also knows the whole story).
HOW COME both the delivery partners confirmed the order had been delivered at my address ? PLEASE PUT THEM INTO CONFERENCE WITH ME AND YOU ALSO BE THERE ON THE CONFERENCE.LET ME SEE HOW BOTH SAYS THEY DELIVERED.ONLY MD IMRAN DELIVERED THE PRODUCT.AND THE OTHER FELLOW IS LYING. HE WENT AWAY WITH THE BOTTLE AND DID NOT DELIVER ME. WHY SHOULD HE DELIVER ME ? BECAUSE THERE WAS NO TWO OTPS WITH ME. THERE WAS ONLY ONE OTP WHICH WAS SHARED WITH MD IMRAN AS PER YOUR CUSTOMER CARE CALLER. PLS CHECK THOROUGHLY AND REFUND ME THE AMOUNT.”
Now I request you to kindly investigate thoroughly and take me into conference along with the above two delivery executives and the matter can be solved in ONE GO.
Kindly do the needful and arrange for a refund of Rs. 580/= at the earliest.
Image Uploaded by S Rangarajan: