Item not delivered by amazon But claiming Delivered in official website

Name of Complainant Shaik Ayesha
Date of ComplaintDecember 26, 2019
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Shaik Ayesha:

My Daughter Booked online from amazon.in on December 15th of item Phillips Air purifier

Philips AC2887/20 High Efficiency Air purifier,
removes 99.97% airborne pollutants with
numerical PM2.5 display,

paid through google pay transaction Id 934917646171 on 15 th December 2019 /5.21 PM. there is no delivery message received to my cell no from amazon or delivery agency. after tracking the website i came to know that the product was delivered on 19/12/2019.

But it is not reached to my delivery address nor with my neighbours , i have reached customer care department for clarification but after one week they are informed me is that product was delivered. They are not listening my grievance any simple closed my complaint with out proper answer.

Kindly look in to the  matter and instruct amazon either deliver my item or refund my paid amount.

Regards

Sk Ayesha

 

Image Uploaded by Shaik Ayesha:

Item not delivered by amazon But claiming Delivered in official website

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