Item missing in the order

Name of Complainant Nithin P
Date of ComplaintDecember 18, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Nithin P:

I have Ordered 2 Hiking jacket size L & XL and 20l backpack from decathlon online app. I only received 1 Hiking jacket size XL and 20l backpack. Hiking jacket size L is MISSING. When the delivery boy delivered the product, I have informed him immediately and he also acknowledged that there was only 2 products delivered.

After this I have raised this issue/complaint and provided all the info. After 10 days of shame investigation, they are saying nothing wrong done from their end and delivered all the provided. I have called the logistic/delivery agent and No one called him to investigate. Without giving me any details of the investigation, they are fulling/doing fraud.

Please this is a serious fraud and caused huge to the customers like me.

Image Uploaded by Nithin P:

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