| Name of Complainant | |
| Date of Complaint | October 25, 2020 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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We have booked a refrigerator in Big billion days sale by FLIPKART, on 17th Oct’2020. We have made payment of 22510 rs. for the same product & product should be delivered on 23rd Oct’2020. Two days ago, We have received an anonymous call on 22nd & he was saying that the product is damaged from sellers end & could not be delivered. We asked the same to FLIPKART customer care & The lady from FLIPKART Customer care (Ms. Priyeshi Roy), was saying, “No issue sir, The order will be exchanged if there is any dispute. because the FLIPKART portal is showing that the product will be delivered on 23rd Oct’2020.”
After that, We got a SMS from FLIPKART, that we have cancelled your order & my payment has been released. they do not take any confirmation from our side. No one visit at my house as well as no call or SMS communication from FLIPKART side.
We again dialed up to FLIPKART Customer Care, then Mr. Vinay Pathak from FLIPKART Customer care was saying that there was an issue in delivery that’s why they cancelled the order & released the payment. We have asked him for not to cancel my order as Right now, Product cost is 8000 rs. higher so he have to replace the order but Vinay pathak denied the order place.
My issue is that if they did not had the capacity to deliever,than on what basis they retained my money for 8 Days? Secondly, if they wanted to cancel,than should have cancelled immediately,not after the end of sale. Because right now all the products prices have been hiked and why would I pay more for the same thing which I was supposed to get.
Now, I want that refrigerator on the same cost (22510 rs.) with the exchange offer.
I don’t want any refund,I want the same product for the same price and the same offer.
Please look into the matter & solve the issue As soon as possible.
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