| Name of Complainant | |
| Date of Complaint | November 29, 2023 |
| Name(s) of companies complained against | MIVI |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On 12 Nov 23, I had raised Ticket ID – 2557942 / MIVI Rock & Roll E5-Black(A) and on 15 Nov 23, I received email “This email is to confirm that we have received your Rock & Roll E5-Black(A) with AWB: 81446706504. Our logistics team will verify the product and move it to the next stage within 24-48hours”
On 18th Nov 23, I received a sms “Ticket ID# 2557942: Your Mivi Product is under repair. Estimated repair in 3-5 business days.”
I should have received product on 24th Nov 23, But till now I haven’t received my product.
I tried to contact with mivi multiple times but there customer care number is not working which I found from mivi website. There whatsapp no. Redirect to mivi website to raise complaint which I already did.
Every day when I check the Ticket Status, it shows
Ticket No- 2557942
Status- Forward Shipping Scheduled
Your ticket is in progress and will move to the next status in the next 1-2 business days. You will receive a notification whenever the status of the ticket is changed
When I raised the complaint that time my product was in warranty but now the warranty is over.
Please, help me.
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