| Name of Complainant | |
| Date of Complaint | October 6, 2018 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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A little background…
I had visited China a few months back for which I took a international package from vodafone. However, even after coming back to India, I am being charged “internal roaming charges” every month for the service that I am not availiing. The intl roaming charges were waived off for my bill dated 24/8/2018. However, the have again imposed the internal roaming charges on my bill dated 24/9/2018. To my surprise, these people tell me that you have to get the intl roaming charges deactivated by calling customer care, which is nowhere mentioned in their site. This is a plain simple way of extorting money from customers.
For the bill dated 24/9/2018, vodafone is refusing to waive of the intl roaming charges even after getting it deactivated last month. This is nothing but harassment.
Kindly help.
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