| Name of Complainant | |
| Date of Complaint | February 17, 2019 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
We have 2numbers registered from Vodafone and have been a customer for about 10years. On 25th dec,18 we had raised international roaming request until 6th jan,19 on both numbers. On 9th jan I called to check if international service is deactivated, where the executive informed the service will be deactivated and we shall not be billed for it for current cycle. However we have been charged. Inspite of numerous complaints and follow up, Vodafone refused to waive the intl roaming which shouldn’t have been charged. They keep saying the charges are right as the billing cycle is from 7thjan-6th feb and the complaint was raised on 9th. If we had requested for service until 6th jan.Why were the intl roaming service not deactivated before the billing cycle starts, instead we called to cross check on 9th jan,where the executive assures of no charges will be levied in current cycle. If executive assures this why if Vodafone now going back on its words. This is fooling the consumer. Repeatedly I have asked them to check the recordings and requested to speak to their manager but they have had no courtesy for doing so. They raise complaints,call back and close the complaint saying charges are right and will not reversed. Customers escalation request is ignored and cases are closed. Then as a consumer I have to re-raise request/complaint. Vodafone’s target is to close complaints rather than resolve them. This is an unethical way of operation.
Image Uploaded by Shivani Bhogle: