| Name of Complainant | |
| Date of Complaint | October 5, 2026 |
| Name(s) of companies complained against | Jio Air Fiber (Valsad) |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Subject: Serious Complaint Regarding Jio AirFiber Installation & Extremely Poor Service – Valsad Branch
I am writing to raise a serious complaint regarding my Jio AirFiber connection request through the Valsad branch.
I applied for a Jio AirFiber connection in August. I was assigned a Jio executive, Ritik Sharma (Valsad Branch), who contacted me and came to my home on 4 August for the booking and KYC process. We completed all the required formalities and I also made the payment of ₹3,000.
At the end of the process, I was told that the installation would be completed within 3 days. However, nobody came for installation.
I waited for more than a week and repeatedly called the concerned person. After approximately 9 days, another person finally came to my home because of my repeated calls. At that time, I was informed that my KYC process had not been completed, and therefore there was no installation date available. This is extremely disappointing because I had already completed the process and made the payment.
On 11 August, the KYC was finally completed and an order number was generated. I then received an SMS stating that the service team would visit my home on 17 August between 4 PM and 6 PM for installation.
However, nobody came on 17 August.
On 18 August, I called again and asked why nobody had arrived. I was told that someone would be sent immediately, but again nobody came.
Since then, from 17 August until today, 30 August, I have been calling repeatedly—almost every day. Neither Ritik Sharma nor the other concerned person is answering my calls. I have not received a single proper response, update, or callback from their side.
The concerned contact numbers are:
Ritik Sharma (Jio Executive, Valsad Branch): 92130 19703
Other service representative: 6359 773319
I have already paid ₹3,000, but despite completing the required process and KYC, I have still not received the installation or even a proper explanation regarding the delay.
What is most disappointing is not only the delay, but the complete lack of communication and responsibility. If there is any technical issue or if the installation cannot be completed, the customer should at least be informed. Instead, my calls are being ignored every day, and nobody from Jio is taking responsibility for the situation.
This is an extremely careless, irregular, and unacceptable level of customer service. I expected much better service from Jio.
I request Jio to:
1. Immediately investigate this matter and the conduct of the concerned representatives.
2. Provide me with a clear explanation for the delay.
3. Complete my AirFiber installation immediately, if the service is actually available at my location.
4. If installation is not possible, refund my full ₹3,000 payment immediately.
5. Take appropriate action regarding the representatives who have repeatedly ignored my calls and failed to provide any service or communication.
I have been following up continuously, but instead of receiving service, I have received no proper response at all.
Please treat this as a serious customer-service complaint and provide me with a resolution as soon as possible.
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