| Name of Complainant | |
| Date of Complaint | October 5, 2026 |
| Name(s) of companies complained against | Usabrandsinpak |
| Category of complaint | Corruption |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am submitting this complaint regarding a prepaid order placed with @usabrandsinpak on [20th August 2026]. I purchased [bag and wallets] for PKR [Rs.119200], and the full payment was made to the seller through [online transfer from my bank account to her jazzcash number]. At the time of purchase, I was informed that the order would be delivered within [15-18 working days].
However, despite the passage of more than one month, I have still not received my order. I have contacted the seller repeatedly on Instagram and have requested a clear update regarding the status of my order. Despite these repeated attempts, I have not received a satisfactory resolution. On several occasions, my messages have been left on seen or have not received a response, while the seller’s Instagram account has remained active.
I have retained the relevant evidence, including my order confirmation, payment receipt/transaction record, communications with the seller, and screenshots showing my attempts to obtain an update. I am submitting these documents with my complaint for verification.
I have attempted to resolve this matter directly with the seller before approaching the Consumer Complaints Court, but the matter remains unresolved. I am therefore requesting assistance in obtaining a proper resolution of my prepaid order and appropriate relief in accordance with applicable consumer protection law.
I respectfully request that the seller be directed to either deliver the paid order within 3-4 days or provide an appropriate remedy for the amount paid, together with any other relief that may be available under the applicable law.
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