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Incorrect product delivered for the time and neither able to exchange nor return and get the money

Name of Complainant Pritha ghosh
Date of ComplaintOctober 17, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Pritha ghosh:

I have ordered a product from meesho via seller mango clothing llp on 2nd oct’ , which got delivered on 9th oct’23 . A completely different product (yellow old kurti) was delivered and I immediately raised for a exchange and also raise the concern via the helpline number. Then yesterday i.e. 16th oct’23 I was again delivered an incorrect product (a smelly old pant) . Post delivering i immediately again shared the feedback and started calling the helpline customer service executives but almost each and every one left the call on hold or disconnect in the name of transferring the call to their senior. At the end of midnight I took support of the chat helpline and the executive “arshdeep Singh” informed that no money will be refunded and no return/exchange will also happen.

I’m highly dissatisfied with the service. In fact I emailed the customer service of meesho support@meeshodesk.freshdesk.com but haven’t received any response.

Requesting your support for the money refund.

Image Uploaded by Pritha ghosh:

One thought on “Incorrect product delivered for the time and neither able to exchange nor return and get the money

  1. Dear Pritha, we’re genuinely sorry to learn about the issue you’re experiencing. To assist you better, please provide us with the details by clicking here: https://bit.ly/meelnk. Our team will promptly investigate the matter and take the necessary actions.

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