| Name of Complainant | |
| Date of Complaint | July 26, 2019 |
| Name(s) of companies complained against | zomato |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I placed an order for chicken steak from Fresh Menu Indiranagar, Bangalore through Zomato on 18th July 2019. My order number was 1016508133. However, I received a veg dish titled Veg Falafel Summer Bowl. following are attached:
1. copy of bill as per zomato app
2. Actual bill that was delivered along with the order
3. Photo of the order package with bill – bill states chicken and delivered box states veg
4. Photo of the contents of the delivered item – which is not even close to a chicken steak.
I tried to contact unresponsive, non-existent and non-supportive customer service. I was denied a refund on the claims that you had to refund some earlier orders. It is not my fault if Zomato or the restaurants it collaborates with do not have a QC mechanism in place. You can not expect me to keep paying for items I did not order. Just because you keep on delivering incorrect items repeatedly, does not mean you can steal my money. This is completely unacceptable.
I received a dish I did not order and I have not received a refund. Not to mention the waste of my time over your unacceptable customer support. My lunch hour planning was also affected because of your incompetent delivery and non-existent customer support. This is pure harassment and cheating.
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