| Name of Complainant | |
| Date of Complaint | November 1, 2022 |
| Name(s) of companies complained against | Agoda |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Our stay at Motel Punt 14 have been rejected. According to the policy of the hotel as stated by the hotel personnel, children are not allowed, which is not mentioned on the agoda website. On the contrary, hotel policy on agoda website states that “all children are welcome”. This was something I have especially checked when I make the reservation.
On September 21st, I travelled all the way to the motel with my wife and 3 year old daughter, where we were not allowed to stay. At midnight we ended up being homeless, spending the night on the benches of the Barcelona airport. I could not sleep just before an important meeting the next day and my daughter get sick.
I should stress the fact that this inconvenience happened primarily because of the incorrect information on the Agoda website entirely against the property policy. The property allowed a free cancellation but this did not necessarily change the fact that we ended up going back and forth to the hotel, wasting lots of precious time, and spending the night on the benches of the Barcelona airport. On top of that, I needed to pay for booking another place for the remainder of our stay, which cost me more than twice what I was supposed to pay for the hotel booking. Extra costs we needed to cover here turned our trip into a negatively unforgettable one. This is the first time I have experienced this and I’m requesting compensation for all of these inconveniences.
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