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Incomplete Order and Unresolved Return Issue against Meesho platform

Name of Complainant Jusna P S
Date of ComplaintAugust 18, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Jusna P S:

I am writing to express my extreme disappointment and frustration regarding an order I recently placed on Meesho.

On [09/08/2023], I placed an order [Order ID 867398670517_1]) for a combo of jeans. Regrettably, upon receiving the package, I discovered that only one pair of jeans was included, instead of the promised combo.

In an attempt to rectify this situation, I immediately initiated a return request through meesho platform. To my disbelief, my efforts to return the incomplete order were met with refusal.

Furthermore, my communication with Meesho’s customer care representatives proved to be equally disheartening. I was informed that there was nothing they could do to address my concerns,
I have lost a total of INR 1209 due to the incomplete order.Please provide a solution for this, if possible.

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2 thoughts on “Incomplete Order and Unresolved Return Issue against Meesho platform

  1. Dear Jusna, we apologize for the inconvenience caused. We understand your concern regarding Order ID 867398670517_1. Please be informed that all returns are subject to product inspection approval. Thus, our team will do the required checks at the doorstep before picking up the product. Please be informed that in case the quality check fails then the Meesho team will not be able to assist you further in this regard. We seek your understanding and kind cooperation and understanding in this. Your ticket ID is 692347869411.

  2. Thank you for providing me with the ticket ID 692347869411 for reference. Please let me know if there’s any additional information I need to provide or steps I should take in the process.

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