Name of Complainant	Anjali Rajagopal
Date of Complaint	September 29, 2018
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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My grievance was first sent to CUSTOMER CARE on September 1, 2018.   I was receiving calls occasionally from CUSTOMER CARE of different States [Andhra Pradesh, Gujarat, Karnataka as per True Caller] asking the details of the issue every time.  In spite of giving details on my grievances and how I was suffering to meet my deadlines in my ONLINE work no action has been taken from their end till now [It’s September 29, 2018.]   

May be mails addressed to NODAL / APPELLATE officers are either not reaching them or they are negligent on their part. Only Advisors  reply from their mail ID’s.  Of late I received a response from NODAL OFFICER ID on September 26, 2018 stating that the problem would be resolved at the end of October and I have no other choice but wait patiently till then.  This is the way AIRTEL take up customer issues.  

I seriously regret for having surrendered my BSNL broadband connection.  It was such high quality and speed was commendable.  Grievance was attended in no time regardless how worse the weather was.  Trusting in AIRTEL services and their CUSTOMER CARE I did this.  But it was the biggest blunder I did.  In spite of clearly describing my inconveniences at work, none in AIRTEL services took it seriously.  I am asked to wait till end of OCTOBER for the problem to get resolved. CUSTOMER CARE at AIRTEL never understand the frustration / depression I came through to meet my deadlines at work.    Highly disappointing. 

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