Name of Complainant	Leena Golwalkar
Date of Complaint	August 26, 2019
Name(s) of companies complained against	PayTM
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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This is with reference to Order Number: 8462418928 in which I tried to pay Electricity bill of MPPKVVCL of  Rs 1195.0 through PayTM. But to my surprise Rs 1394.0 got deducted for paying Rs 1195.0 from my account.

On checking I found that Home Burglary Insurance of Rs. 2.0 Lakh for 1 year for Rs.199.0 was forcefully imposed on me without my acceptance.

Then immediately I applied for cancellation of both the transactions i,e.

a)Electricity bill of MPPKVVCL of  Rs 1195.0

b)Home Burglary Insurance of Rs. 2.0 Lakh for 1 year for Rs.199.0

But to my surprise I got refund of only Electricity bill of MPPKVVCL of  Rs 1195.0 and no refund for Home Burglary Insurance of Rs. 2.0 Lakh for 1 year for Rs.199.0.

Then I requested PayTM to refund  Rs.199.0 deducted forcefully for Home Burglary Insurance of Rs. 2.0 Lakh for 1 year at the earliest as I opted for cancellation of both transactions & I got conformation of cancellation of both transactions as well.

Now the company is asking to uncheck the insurance option before making payment.

Note: screen shots of transactions are enclosed for ready reference

Image Uploaded by Leena Golwalkar: