| Name of Complainant | |
| Date of Complaint | April 26, 2020 |
| Name(s) of companies complained against | zomato |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered Thenthuk thukpa (soup noodles) and 2 plates of MoMos.
I received a delivery without the out cover and the soup was spilled and I was informed by the delivery person there is a slight spillage. I thought it might be just a little bit. Once I check the 3 containers, 2 momos were half open with chutneys missing and soup noodle was dried of soup. I called up immediately and thats when he said the chutneys are also gone along with the soup. I raised a complaint immediately and to my surprise the customer care ignores my complaint and said we cannot do anything now. He tried to offer me a coupon of 100Rs while I paid Rs. 420 for this orfer! He then told me If you want you can raise a complaint, I did raise a complaint but no response at all! Amidst this Covid19, I fear what has the delivery person might have done to my food!
This is a real case of extortion from customer while there is no service provided when their agent is involved! Please help me get back what I spent. I cannot lose money on such food received.
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