| Name of Complainant | |
| Date of Complaint | November 13, 2022 |
| Name(s) of companies complained against | IFB |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I purchased an IFB washing machine with the model “IFB 6 kg Fully Automatic Front Load with In-built Heater White (Diva Plus VX)” on 26th October 2021through Flipkart with a comprehensive warranty of 4 years. However, there comes a fault in the washing machine in September 2022. for that, I registered a complaint to IFB on 16.09.2022 with ticket no. 1009686927. Initially after two complaints one of the IFB service persons visited my residence on 23.09.2022 and after inspection told me that there is a fault in the motherboard. he said he will raise this issue to IFB and the motherboard will be replaced if there is stock else after stock arrives. Since that day I have called IFB several times and every time they just ask that a service person will visit within 48 hours and no one is visiting. I have been mentally tortured by IFB for the past two months and I feel cheated. They have charged money in the name of warranty and service and no one is responding when it comes to service. The last ticket no. i got on 19.10.2022 as “1009872481”.
Image Uploaded by Rishikesh Choudhary:
Dear Rishikesh,
Please accept our sincere apology for the difficulties. We will connect with you shortly to resolve the issue. Appreciate your patience.
Regards,
IFB APPLIANCES
Dear Rishikesh,
We are pleased to inform you that our technician has rectified the issue. Kindly observe the machine and you may write back to us on our Email : customerservice@ifbglobal.com for any further assistance also you can call us on (customer care number 08045845678) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.
Regards,
IFB APPLIANCES