| Name of Complainant | |
| Date of Complaint | June 1, 2026 |
| Name(s) of companies complained against | Vaku luxos |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I purchased a product from Vaku on dated 30April through online payment from Google pay reward
Order Details:
Order ID: VK2600821877
Product Name: Vaku Luxos year buds
Amount Paid: ₹699
Delivery Date: 04/05/2026
As per the company’s published return policy, customers are allowed to request a return within 10 days of delivery. I requested return/refund through their support email/WhatsApp on dated 04 may but no proper response/action has been provided by the company.
Despite repeated communication, the seller has failed to arrange return pickup/refund, causing financial loss and mental harassment.
This act amounts to deficiency in service and unfair trade practice under the Consumer Protection Act.
Therefore, I respectfully request the Hon’ble Commission to direct the opposite party to:
Refund the full amount of ₹699
Arrange return pickup (if required)
Pay compensation for mental harassment
Pay litigation and complaint expenses
Attached Documents:
Order screenshot/invoice
Payment proof
Return request screenshots/emails
Product photos/videos
Refund policy screenshot
Mobile: 7988532174
Image Uploaded by Jyoti: