I ordered on PAYTM MALL for memory card though full payment was made I did not receive the item

Name of Complainant Venkatesh
Date of ComplaintJune 6, 2019
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Venkatesh:

Sir I have ordered on PAYTM MALL for a memory card of Samsung make 64gb costing 849

Order no 8407785603 the item was about to deliver on 5/6/19 I was waiting i received a message about delivery boy name and mobile no.8879819668 But when ever I call him the number would ring once and get disconnected. At around 7:30 PM I get a message my product was delivered I tried the mobile no. but got disconnected ialso tried PAYTM but they asked me to wait for 12 hrs now almost 24hrs has completed but I have not received any material I messaged payTM they have replied the material was delivered on 5.6.2019 any someone around u r address might have taken it please check. I feel horrible how could such a mistake happen why I am unable to contact the person I fell cheated pls help me

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I ordered on PAYTM MALL for memory card though full payment was made I did not receive the item

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