i just received an missing item

Name of Complainant Dhruv Kashyap
Date of ComplaintMarch 11, 2023
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link
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Text of Complaint by Dhruv Kashyap:

My order id – 136964812804145

I have placed my order today under Buy 1 Get 1 category which is displayed on there app but one item (Paneer tikka biryani ) is missing in my order and i raised this issue with chat support but they are denying for the help and neither they deliver the product nor raising refund and asking me to write email and after writing email they are doing same on email also denying for refund or product.

I request you to please take strict action against them because they are doing same with many.

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