I have received a defective phone and when I requested to return my product I am facing problem in delaying in returning because the courier executive is giving me execus and now no one is coming for picking it up.

Name of Complainant Sanjeet verman
Date of ComplaintJune 27, 2022
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Sanjeet verman:

Order ID – OD225041726712125000
Received my product on 30th May and I received a defective phone which was giving current when it is getting charged … Initiated for a replacement immediately but the replacement was never done…. Upon constant follow ups I was told that the technician will vist and check and then any actions will be taken for refund/return….the technician visited and confirmed that the phone is defective and raise a request for refund…its been a month now all by denying all the time and finally after a month my refund request is initiated on 23 may and my pickup date is given on 25 may but when I call the wish master he is denying by saying that I don’t have mail to recieve your product and your product is too expensive so I can’t pick it up…I am constantly following up…. The customer service executives just hang up the call telling that they will transfer the call to a senior…
Not expected this from flipkart…
My money is stuck and a defective phone …. My job is on stake due to this and I can’t even afford a new phone right now…
I want this issue to be escalated and I want my refund ASAP.

Image Uploaded by Sanjeet verman:

I have received a defective phone and when I requested to return my product I am facing problem in delaying in returning because the courier executive is giving me execus and now no one is coming for picking it up.

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