Name of Complainant	DIBYENDU MONDAL AND DINESH BAG
Date of Complaint	November 29, 2020
Name(s) of companies complained against	Yatra
Category of complaint	Tours & Travels
Permanent link of complaint	Right click to copy link
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i have proof refund text message in message there showing within one week i got refund but its more than 5 months but till now not getting because of flight canceled you need to refund otherwise i can go to consumer forum
FYI
———- Forwarded message ———
From: Yatra.com <domesticflightsservice@yatra.com>
Date: Fri, 13 Nov 2020 at 2:07 PM
Subject: RE:’YA:26526848′ 2205200115794-My-Booking
To: <dibyendumondalsm@gmail.com>

Dear Mr.Mondal,

Greetings from Yatra.com!

This email is with reference to your flight booking under Yatra reference no. YT39630380//2205200115794

We would like to inform you that your flight with Air India has been cancelled by the airline and the entire amount of original PNR has been protected at full value.

Please know that the rebooking option is available for travel dates till 31st December 2021. You will also have the option to change the origin and destination of your travel. No rescheduling fee will be charged however, fare difference if any will be applicable.

Once you have finalized your rebooking dates, please reply on the same email with preferred dates, origin, and destination at least 72 hours prior to the planned schedule anytime before 31st December 2021 in order to utilize the full protected value of your original ticket.

Disclaimer: Kindly note that if your cancellation is not impacted by the airline, then the cancellation penalties and refund will be as per the standard airline policy at the time of booking. To access fare rules, kindly refer below link.

Link: https://secure.yatra.com/manage-bookings/dashboard#/list

We thank you for your patience and look forward to continued business with you.

Regards,
Team Yatra

Domestic Flight Service Team
Email: support@yatra.com
Yatra Online Pvt. Ltd.

26526848

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