| Name of Complainant | |
| Date of Complaint | April 2, 2018 |
| Name(s) of companies complained against | DigiPurse Complaints, UNION BANK OF INDIA |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi team,
On jan/ 07/2018 i have added 500/- to my digipurse app account and on jan/09/2018 have transferred to my account successfully. Again on jan/12/2018 have added 5000/- to my digipurse account and successfully added to my virtual card. But after that when i trying to transfer the many to other bank account it’s giving below pop up.
Transaction not supported.
Error code:10
Ref id:802510522078
Regarding this i contacted customer care and they said according to rbi order they are disabled the money transfering to bank account from 01/01/2018.
But here my question is if they are disabled transferring money to bank from digipurse app how i did transfer money to my bank account from digipurse wallet on 09/01/2018.
I tried to verifying the virtual visa card which one digipurse allocated to me in http://www.unionbankofindiaonline.co.in for that also not working giving entered card is invalid.
Even i tried to recharge the mobile from digipurse app that also not working.
Let me if this features are not working then why this app developed and why you guys enabled to user to load the money to digipurse wallet.
Please this is my humble request please refund my money back to my account. Because 5000/- is not less money it’s huge money.
I have called so many time to customer care but they are not giving proper information. And they are disconnecting the call in middle. And also dropped the so many emails even they are not giving any replay. Since 3 months still i didn’t get any proper information from bank. I have dropped the mails to below email id’s.
Digipursecare1@unionbankofindia.com,
Digipursecare@unionbankofindia.com
Thanks,
Srikanth.
