| Name of Complainant | |
| Date of Complaint | April 2, 2018 |
| Name(s) of companies complained against | DigiPurse Complaints, UNION BANK OF INDIA |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
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24/03/2018
Chennai-600019
From,
S.Ragavan,
Haridhas Apartment,
No: F1-30, First Floor,
Second Street, Jyothi Nagar,
Ernavoor, Chennai-600 019
Near, ECI Calvary Church
To,
Union Bank Bhavan,
No : 239, Vidhan Bhavan Marg,
Nariman Point,
Mumbai,
Maharashtra, India – 400021.
Subject :
Digipurse Error since December 2017, Still it is not rectified. Total amount : 8,150.00 Rupees
Respected Sir,
This is Ragavan. I have an issue with fund transfer through Digi Purse Mobile app last two months ago. I raised a complaint from 16th Dec 2017 onwards. Still they are not rectified my issue. I am very frustrated they are locking my funds. Please can you resolve it ASAP.
I have two issues for Digi Purse fund transfer details are given below :
First Issue :
First, I registered on digipurse app in my Jio number(9080649669), then I Loaded the amount of rupees 3000,00 on 16 december 2017 and 50 rupees on 19 december 2017 After I make the payment through the Send money option like Digipurse Mobile. I pu the my airtel number (9940258857) mean while I registered on other bank account.
Now, i don’t know where the funds gone. And also I uninstall this app like jio number and again re-install on airtel number. It shows you have already account with us. Please put the previous Transactin PIN. Once i put the transaction PIN that it shows invalid Transaction pin.
1. Please rectify this error asap or else please make the re-payment to my account . Account details are given below :
Note : I chased from 16th December 2017 through mail but there is no response from them.
Still I don’t know where the funds gone. Please help me sir. Transaction ID is also available. Details are given below.
Date : 16 December 2017
Transaction ID : 735018838796
Airtel No: 9940258857
Amount : 3000. 00 Rupees
Transaction through Wallet
Top up ID : 734914821022
Date : 19 December 2017
Transaction ID : 735312879911
Airtel No: 9940258857
Amount : 50. 00 Rupees
Transaction through Wallet
Top up ID : 735212862906
Second Issue:
I uploaded the amount of rupees 5000.00 on 14 Jan 2018 and 100 rupees on 06 jan 2018, Hence we are unable to transfer the amount and unable to pay the TNEB electricity Bills. So, Please re-credit the total amount of rupees 5100.00 to my bank account.
Bank : Standard chartered Bank
A/C no : 42810666673
IFSC : SCBL0036080
Branch : Adyar
Still I don’t know where the funds gone. Please help me sir. Transaction ID is also available. Details are given below.
Date : 06 Jan 2018
Amount : 100.00 Rupees
Top up ID : 800617287293
Date : 14 Jan 2018
Amount : 5000.00 Rupees
Top up ID : 801413407208
1. Digipurse registered no : 9080649669
2. Registered Mail id : ragavan.sundaramoorthy87@gmail.com
3. Totally 8,150.00 Rupees.
Total = 3000+50+5000+100=8150 Rupees
Note : No response from customer care from December 2017.
Thanking Regards,
Ragavan.S
