| Name of Complainant | |
| Date of Complaint | May 27, 2017 |
| Name(s) of companies complained against | Hindware |
| Category of complaint | Consumables |
| Permanent link of complaint | Right click to copy link |
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I have purchased this WC(Western Commode) from Jodhpur before 9 years. From last 6 years, its flush is not working. i have tried to contact all managers of the Hindware company, but they resure to replace the part on grounds that the model was a failure by the company and this the company never produced spare parts for it. From last 3 years, I am in constant touch with all service providers in Jodhpur but all are saying that spare parts of this model are not available. I have purchased this from Kothari & Company, Jalori Gate, jodhpur. But this dealer now refuses to handle the complaint saying that he does not sell the products anymore. He referred me to go to Manika Brothers(the distributor for Hindware) but even he refused to help on the grounds that the parts are not available and also that the services are not looked by them.
When i contact the comapny regarding the same, I am told that I should wait and then later they refuse to serve the part. The price of the product was 20,000/- when I bought this and I cannot afford to get it replaced now due to financial constraints. I expect the authorities to act vigilently in this contaxt and impose penalties on Hindware. Also i expect that thw concerned authoroties will help me to redress my issue at the earliest.
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