Haven’t recieved the refund for cancellation from zomato

Name of Complainant Rengen
Date of ComplaintJune 11, 2025
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link
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Text of Complaint by Rengen:

Basically I ordered something from Lapinoz pizza Jammu from zomato and it maybe hardly took 30-40 secs and I cancelled it due to some issue and the order was pre-paid after that I haven’t recieved the refund yet it’s the 3rd day and zomato is saying that we have used the 540₹ as cancellation fee like seriously? Even the restaurant takes 4-5mins to start the order and they are taking the money for nothing
Order id: 6940951969

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