| Name of Complainant | |
| Date of Complaint | August 16, 2026 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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have ordered one mobile (Samsung S25 ultra) on 25.06.2026 with order ID 404-3010587-7165925 (with exchange). For being a prime member, it was scheduled to be delivered on 26.06.2026 between 8.00 AM to 12.00 PM. The delivery partner arrived at 12.23PM & told me that he could not exchange the mobile, & thus the product was not delivered. Then he said that he will deliver it after sometime. But since then till now the order has not been delivered. I have called customer care for around 7 times since yesterday but nobody could provide a suitable reply about when the product will be delivered. I have mentioned in the delivery instructions that I will not be available at the delivery address during saturday & sunday, then also nobody cares about it.
Now after a recent call with the customer service, they have been told that the product will be delivered by the end of today. Therefore, I have to cancel today’s plan for taking the delivery
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