Name of Complainant	sarin
Date of Complaint	November 1, 2018
Name(s) of companies complained against	PayTM
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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I purchased Rs.5000 voucher and was assured Rs.5050 cashback but i didn’t recieve any cashback even after applying the voucher code.
I raised two tickets with paytm care but paytm customer representative is closing the ticket (No. 91578368) without resolving the issue.
When I call paytm care, They say call Paytm Mall. I cannot assist you or give number of any grievance officer.
when I Call paytm mall, IVR says “No order placed” and call is auto-disconnected.
There is no escalation matrix in paytm nor any dedicated officer to handle customer issues.
Paytm lure the customers by offering heavy cashback and then cheats them as explained above

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