| Name of Complainant | |
| Date of Complaint | July 13, 2022 |
| Name(s) of companies complained against | Brandmarts |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Hi Few days back I ordered a combo of apple watch and air pods INR 1399 from brandmarts.shop through instagram but they delivered a cheap analog watch. I tried to reach them via mail id and contact number mentioned on brandmarts.shop website but it seems to be a fraud and none of them is reachable.
Please help
Image Uploaded by Shameer:
Please raise a chargeback dispute immediately. Any customer who does an online transaction can claim a refund of the charged amount from the payment gateway up to a certain period of time. Chargeback is the term used for such a claim request. The payment gateway will block the payment to the fraudulent vendor and return the money to the customer if fraud is proved. Please contact your payment gateway and demand a refund.
PayTM: https://business.paytm.com/docs/disputes/
PayU: https://payu.in/blog/online-payment-chargebacks-demystified/