Name of Complainant	Harsh Kumar Parashar
Date of Complaint	April 20, 2024
Name(s) of companies complained against	NUEgo
Category of complaint	Corruption
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

Dear Sir/Ma’am,

This is to inform you about my horrendous ordeal while boarding Nuego Bus from ISBT Delhi to Dehradun 11pm, 19th April 2024.

It may be noted that I’m a frequent traveler and Nuego user, and most of the times I arrange online booking in advance. Likewise, at times, I tend to take ticket offline as well from the Bus/counter etc.

This particular night, I asked the conductor for ticket, to which he quoted a hiked price of Rs.1200 (usual varies from 400 to 1000) and promised me to give ticket in a while, while asking me to sit on back seat in bus for the time he’s making ticket. I handed him Rs.1500 as I didn’t have change, to which he offered to return Rs. 300 along with ticket in sometime. However, the bus started and no ticket was given and neither the change was returned. I reminded conductor after 20-30minutes, to which I asked me to wait. I exercised patience, however after a good 45 minutes, there was no ticket and no change money was received. Meanwhile, one passenger had raised alarm button for some reasons and also there were arguments between conductor and other passengers on this ticket/fare issue.

Sensing that Driver and Conductor appeared to illegally fill seats on high price without tickets and later lead customers/travelers towards harm if caught by checking/police team – I again asked for ticket firmly. This time, shockingly, the conductor moved away from his words and asked me to travel without ticket. I didn’t agree to request and asked to give ticket and money-change. The Conductor shamelessly denied, and asked me to get down of the bus. Seeing this pathetic service and inhuman treatment, I asked for my money before leaving the bus, to which the conductor along with the Bus driver showed belegerant body language and used bad language. On showing no fear and by constantly insisting, I made the conductor return my money back. Thereafter, I left the bus and tried to note the number. The Bus driver quickly tried to flee so I couldn’t click the photo but noted down the number.

After this, I had insurmountable difficulty in going to Dehradun middle of the night far away from isbt Delhi. Their seemed to be no provision for the travelers facing this kind of emergency situation where the conductor is beating someone or trying to exploit a girl. Helplessness seemed the norm.

I called customer care today on 20th April, apprising of this incident, one agent Ms. Anamika promised to raise the issue and asked me to write mail. I wrote mail to support nuego team but no help received so far

Hence it is requested to take the action so that people are not looted and right practices prevail in this country. This is a shame on part of the company.

Bus Number :

DL51E
V1606

Thanks

Image Uploaded by Harsh Kumar Parashar: