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[RESOLVED] Fraudulent practices and harassment by Nuego staff

Name of Complainant Harsh Kumar Parashar
Date of ComplaintApril 20, 2024
Name(s) of companies complained against
Category of complaint Corruption
Permanent link of complaint Right click to copy link
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Text of Complaint by Harsh Kumar Parashar:

Dear Sir/Ma’am,

This is to inform you about my horrendous ordeal while boarding Nuego Bus from ISBT Delhi to Dehradun 11pm, 19th April 2024.

It may be noted that I’m a frequent traveler and Nuego user, and most of the times I arrange online booking in advance. Likewise, at times, I tend to take ticket offline as well from the Bus/counter etc.

This particular night, I asked the conductor for ticket, to which he quoted a hiked price of Rs.1200 (usual varies from 400 to 1000) and promised me to give ticket in a while, while asking me to sit on back seat in bus for the time he’s making ticket. I handed him Rs.1500 as I didn’t have change, to which he offered to return Rs. 300 along with ticket in sometime. However, the bus started and no ticket was given and neither the change was returned. I reminded conductor after 20-30minutes, to which I asked me to wait. I exercised patience, however after a good 45 minutes, there was no ticket and no change money was received. Meanwhile, one passenger had raised alarm button for some reasons and also there were arguments between conductor and other passengers on this ticket/fare issue.

Sensing that Driver and Conductor appeared to illegally fill seats on high price without tickets and later lead customers/travelers towards harm if caught by checking/police team – I again asked for ticket firmly. This time, shockingly, the conductor moved away from his words and asked me to travel without ticket. I didn’t agree to request and asked to give ticket and money-change. The Conductor shamelessly denied, and asked me to get down of the bus. Seeing this pathetic service and inhuman treatment, I asked for my money before leaving the bus, to which the conductor along with the Bus driver showed belegerant body language and used bad language. On showing no fear and by constantly insisting, I made the conductor return my money back. Thereafter, I left the bus and tried to note the number. The Bus driver quickly tried to flee so I couldn’t click the photo but noted down the number.

After this, I had insurmountable difficulty in going to Dehradun middle of the night far away from isbt Delhi. Their seemed to be no provision for the travelers facing this kind of emergency situation where the conductor is beating someone or trying to exploit a girl. Helplessness seemed the norm.

I called customer care today on 20th April, apprising of this incident, one agent Ms. Anamika promised to raise the issue and asked me to write mail. I wrote mail to support nuego team but no help received so far

Hence it is requested to take the action so that people are not looted and right practices prevail in this country. This is a shame on part of the company.

Bus Number :



Image Uploaded by Harsh Kumar Parashar:

[RESOLVED] Fraudulent practices and harassment by Nuego staff

One thought on “[RESOLVED] Fraudulent practices and harassment by Nuego staff

  1. Dear Harsh,

    First and foremost, we would like to extend our sincerest apologies for the inconvenience and discomfort you experienced during your recent stay with us. Providing exceptional service and ensuring the comfort and satisfaction of our guests are our top priorities, and it deeply troubles us to learn that we fell short of meeting your expectations.

    Following a thorough investigation into the incident you brought to our attention, we regret to inform you that the cabin host involved has denied any wrongdoing. However, we take such matters very seriously, and as a result, the cabin host has been terminated from their position with immediate effect. Furthermore, we have put their salary on hold pending further review.

    We understand that this situation has undoubtedly caused you distress, and we want to make things right. As a gesture of goodwill and to express our genuine regret for the inconvenience caused, we will be issuing a full refund for your entire stay. Rest assured, your satisfaction remains our utmost priority, and we are committed to ensuring that incidents like this do not occur in the future.

    Once again, we apologize for any inconvenience or discomfort you may have experienced. Your feedback is invaluable to us, and we thank you for bringing this matter to our attention. Should you have any further questions or concerns, please do not hesitate to reach out to us directly.

    Thank you for your understanding and patience in this matter.
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