| Name of Complainant | |
| Date of Complaint | August 15, 2021 |
| Name(s) of companies complained against | Agoda |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello,
IFor Hotel Booking I Used To Trust This Platform for First time But Recently My Views Towards This Company Have Changed Completely And Sorry To Say But I Would Never Use This Platform For Hotel Booking Ever. And Would Also Ensure To Use Social Media Platforms To Let Others Know About The Fraudulent Activities Ongoing On This Platform.
I Was Planning A Family Trip For Which I Had To Made Hotel Bookings for 11/08/2021, I Opened Agoda.Com And Searched For Hotel “The PARK CHENNAI”. (Note: I Didn’t Login Into My User Account At Agoda.Com.) I Found The Price Offered By Agoda Quite Good, So I Decided To Go Ahead With The Booking. I Selected The Room Of My Choice, Filled Up All Other Details Like Name, Email Id, Mobile Number Etc. And Finally Selected “Book Now Pay Later” Option. Then I Was Asked To Enter My Debit Card Details, Which I Entered Expecting That I Will Get The Booking Confirmation Now And My Credit Card Will Be Charged On A Later Date. Surprisingly, Amount (Rs. 2796) Got Debited From My Debit Card And I Got A Technical Error Message On Agoda.Com Webpage. I Thought Since The Amount Has Been Debited And I Have Filled Up My Email Id And Mobile Number While Making This Booking So Soon I Will Get The Booking Confirmation. Since I Had Trust Over Agoda.Com As I Have Used It In The Past, So I Was Sure That I Would Get The Booking Confirmation Or Refund Of My Amount In Case Of Any Issue.
I Got Frustrated With All These Follow Ups So I Just Did A Search On Google To See If There Are Other Similar Instances Reported. I Was Surprised/Shocked To See So Many Similar Cases Have Been Reported And Still There Has Been No Steps Taken By Agoda.Com To Stop This Fraud Happening Through Their Online Platform. If I Can Do A Google Search And Find Out Similar Cases Then I’m Sure Agoda Would Have Received Many Complaints On Similar Issues. Why It Hasn’t Rang A Bell, Why Agoda’s Customer Care Team’s Response Is Still The Same That “They Haven’t Received The Money Check With Your Bank”. Agoda Has To Understand That Its Their Platform That Has Been Used To Trigger These Transactions And Customers Have Followed The Usual Hotel Booking And Credit Card Payment Steps.
Most Of The Customers Who Used The “Book Now Pay Later” Option, Have Faced This Issue. First Of All Why Money Got Deducted When A Customer Picked Pay Later Option? That Itself Shows That There Is Some Fraud Going On Through Your Online Hotel Booking Portal. So Agoda Has To Take Responsibility Here And Address This Issue.
I’m Going To Report This Issue On Social Media And Consumer Court. So That Other Innocent Customers Don’t Get Duped Because Of Agoda’s Online Platform (Which Is Supporting Fraudulent Activities).
Have A Look At Other Similar Complaints:
Https://Voxya.Com/View-Complaint/Fraud-App/105490/
Https://Voxya.Com/View-Complaint/Payment-Deducted-But-Booking-Not-Made/107840/
Https://Voxya.Com/View-Complaint/Booking-Confirmation-Not-Received-But-Amount-Got-Deducted/25409
Https://Voxya.Com/View-Complaint/Payment-Deducted-But-No-Booking-Confirmation/117426
Https://Voxya.Com/View-Complaint/Money-Deducted-From-My-Bank-Account-Twice-But-No-Confirmation-From-Agoda-On-Reservation-/117142
Https://Voxya.Com/View-Complaint/Booking-Not-Confirmed-Amount-Debited/110234
These Are Few Complaints That I Could Dig On Single Google Search And I Could Sense There Is Something Fishy Here. I Hope Agoda Take Note Of This And Help Me In Getting My Money Refunded.
Booking 1:
Payment Through Credit Card: Xxxx Xxxx Xxxx 2448
Amount: Rs. 2796 (INR)
Bank: SBI
Hotel Name: The PARK CHENNAI
Booking 2:
Payment Through Credit Card: Xxxx Xxxx Xxxx 5002
Amount: Rs. 4127 (INR)
Bank: ICICI Bank
Hotel Name: Sterling, Kufri, India
– Avinash Kumar
Image Uploaded by GUNASEKARAN SELVAM:
I also experienced trouble with Agoda.
They concealed that the hotel I booked approved my date change. And they declared that the hotel rejected changing date. Even though Agoda got very high commission fee 50$ for just two nights booking, Agoda did not solve the date changing or even they told a lie to me.
My ex girlfriend who I have not seen for 3 years booked a holiday for her and her boyfriend and used my credit card which she had stored details of from a previous booking years ago
agoda try to overbooked the hotel and cancel who got the cheapest deal. i had the same problem, my booked hotel was not in the hotel system. i was left at the lobby with my family till midnight and nothing got resolve from agoda. thanks to the kind hotel manger that let us in first and resolve later. the next day agoda did not respond until we need to contact multiple time until no avail that we had to pay first. next thing agoda did not compensate us for the higher price we stay in and just refund us in agoda cash and call it a day. plus they will make all kinds of reason to make them look good.