| Name of Complainant | |
| Date of Complaint | April 9, 2018 |
| Name(s) of companies complained against | PayTM, PayTM Complaints |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I’m using SBI credit card. Generally whenever I go for transections I’m receiving otp on my mobile number and email id. But on the date of 20th February, 26th February, 2nd March and 5th March, transections were done but I didn’t receive any otp or notification. And all the transactions were done through Paytm. I have complained in SBI also but they are telling I have received otp but actually I didn’t receive.
So I asked bank to provide, proof that I have received otp but they are denied to give.
2nd I asked bank to give details of Paytm transections but that also they are not providing. Even if they give me Paytm transections details like Paytm registered mobile number and account details, so atleast I can catch that person whoever done this.
So sir please help me out for this from SBI credit card department and Paytm side. I have complained in Paytm also for same but as usual no response. Total 25000 fraud transection done from my card.
I have attached copy of my statement with highlighter which are fraud transections
My mobile number is 9099920286
Thanks
Image Uploaded by Dr Ankit Gajjar:
Dear Customer, Your concern is of utmost priority to us and we are trying to resolve the same at the earliest. We request you to not mention your personal details & credit card number including PIN, OTP, CVV etc on a public forum or with anyone. You may write your concerns to us at our official e-mail id at [email protected].
Dear Customer, We would like to update you that, we have sent the communication at your registered mail id on 11th April 2018 under interaction id- 1-31375466197 with regard to the concern raised by you. Please call SBI Card helpline for further assistance.