| Name of Complainant | |
| Date of Complaint | November 5, 2022 |
| Name(s) of companies complained against | HDFC Bank |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
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I got a call from this number 9178172431 he told me that your father told me to pay Rs 20,000 in your Phonepe wallet. firstly he send Rs5 to to check than he said that i send Rs.20000 in your wallet now you can scan it to receive the amount because it’s merchant account so you to scan it. he send the scanner bar code to scan, i scan it without enter any amount or PIN no. my 10000 rs is debit from account. In this way he cheated with me and refuse to return the amount.
I Immediately contacted HDFC phone banker to inform the fraud transaction. They start their investigation process in mean while the investigation team contact me and ask the full details about the fraud call and transaction. After that Rs.10005 is debited from my account within in few hours the amount puts on hold without my concern or informing me. Than again i called to the phone banker regarding the debited amount of Rs.10005 than they told me to contact merchant banker we have no idea about the holding fund, its hold by merchant department . I immediately contact them they told we are only deal with business or traders account not with saving account. This way Bank try to confused me and than they debited Rs 10005 from my account without my concern or information. When i called them they say its your liability bank will not responsible this and we will not pay you. This is how the HDFC bank misguided me or cheat with me. Everyone in HDFC Bank is blaming each other, no one is ready to help or provide resolution to me. Even the Branch manager Mr. Pandey said its the dumpy credited in your account of Rs. 10005 and i don’t know why my name & phone number is provided. The investigation team is responsible for this. They Provided the dumpy credit to you.
I request you i take necessary action it because each and every is blaming each other. If its my liability than why the bank had transfer the amount to make fool or cheat either helping to fraud. At least the bank should inform me that this is a temporary credit.
I already lost my Rs.10005 which is a monetary loss to me and my family. On the other hand the bank gives me a mental disturb which is not acceptable. please refund my amount as soon as possible.
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