Name of Complainant	Kapple Baghla
Date of Complaint	November 9, 2016
Name(s) of companies complained against	Honda cars https://www.hondacarindia.com/
Category of complaint	Automobiles
Permanent link of complaint	Right click to copy link
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Text of Complaint by Kapple Baghla:

I have purchased a new Honda CITY 1.5 VX (O) MT (I-DTEC) Urban Titanium car on 28.10.2016 from Deep Automobiles Pvt Ltd. Bathinda. At the time of delivery all bumpers are lose and I requested to the GM of Deep Automobiles Mr. Anoop to look into this matter and he asked his Sales, Guy Kulwant Singh, to take the car in the service area and screwed the bumpers. But the matter is not stopped here. The original game came out when I go for service on 6th of November (General checkup after 1000 KM claimed by Company) AFTER 7 DAYS OF DELIVERY at Harmony honda Chandigarh. 

What I came to know is the car is accidental and bonnet is totally painted, headlamps are changed with loose sealed and also the car is not registered in Honda with the original name as per the invoice (Kapple Baghla S/O Rajesh Baghla). Also, the car was already registered in August with the other name. But as per the invoice car is sold on 28th of October. 

At the same time, I called the GM of Deep Automobiles Mr. Anoop to look into this and he accepted (I have recorded as a proof of acceptance) that bonnet is painted and they can change the bonnet. Also, I have logged the complaint at Honda toll-free number. Complaint reference number is 1-5789979471

Next day (7th of November) I have visited Deep Automobiles Pvt Ltd. Bathinda and they again accepted the bonnet is painted and deny to change the car. They said we can only change the Bonnet. So, I have not accepted their offer and dropped the car at the showroom and lodged a FIR against Honda and Dealer at section 420 and also logged the case in consumer court. 

My questions/requests to Honda:

1- How their dealer deliver Accidental or defected cars?

2- How they can sell one car multiple times? Just to  BURGLARY in taxes and taking Vat and tax from multiple customers on one product. 

3. What is the fault of a customer who has received the accidental car?

4. The customer is bound to pay the whole amount including logistics, Road tax, Insurance etc before taking the delivery. On the other side, is Honda Company not responsible if they deliver the accidental or defected car?

5. During the course of this time, no substitute car was provided to me as my daily traveling from my Residence to Office apart from other work is 30km. I rely on my car for commuting. I am daily facing lots of hardships in commuting and incurring lots of money on commuting by Taxis and cabs. This is a great financial loss to a person like me who is a salaried class.

6. I am a software developer in an OT company and had taken Car loan from SBI to buy this car. The car I purchased is still with the Honda Authorities and I am, with no other options, paying monthly EMIs to the bank to repay the loan.

7. I need to change my car asap. Please do the needful. 

Sir, the above problem is giving me a lot of mental and emotional stress, which can lead to depression, anxiety and other medical issues. I sincerely seek your intervention to resolve this matter at the earliest.

Fraud happened:

1- Car is sold, two times to two different customers. 

2- Car is accidental and its bonnet is totally painted (Accepted by GM Deep Automobiles Pvt Ltd. Bathinda. : Mr. Anoop)

Note: I have all the original papers and acceptance recording that I can show  (Invoice, Insurance, etc)

FYI: 

Dealer information:

Dealer name:  Deep Automobiles Pvt Ltd. Bathinda. 

GM  Deep Automobiles Pvt Ltd. Bathinda. : Mr. Anoop

Sales Manager: Mehar Sekhon

Sales Guy: Kulwant Singh

Customer information: 

Invoice raised: 28th October 2016

Customer Name : Kapple Baghla S/O Rajesh Baghla

Amount Paid: 1330000 (Including road tax)

Looking forward to some help.

Image Uploaded by Kapple Baghla: