| Name of Complainant | |
| Date of Complaint | October 31, 2021 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Order# OD122997096226656000
Replacement ID: 12202304941841601007
Replacement ID: 12102311968683305460(The actual ID which was accepted)
Refund ID: 12202313935965248468 (The active refund ID)
Refund ID: 12102313847610613208
Refund ID: 12202313814269873573
Email: technologist.farhan@gmail.com
Mobile# 8197869831
Hi,
I ordered an Apple iPhone 12 from Flipkart during the BBD sale on 02/10/2021. I received the order on the same day. This phone was for my family member and since I use a lot of Apple products, I placed a lot of orders from Flipkart so I had blind trust and just opened the box and removed the phone and gave it to my family member. They started using the device and realised the display was defective. When i checked i found out the display was defective. I went back and checked the box to investigate further and found that my box had missing items. The documentation and sim card removal tool and also the apple stickers.
I believe the order delivered to me was either refurbished or a fraud.
I buy a lot of stuff from flipkart and have ordered over 2 lakhs worth products in this sale aloan. I have even ordered an iPhone 12 mini that has no issues.
I please request you to replace my device and give me a brand new phone for which I paid for.
I contacted customer care on 08/10/2021 and they told me the issue will be resolved by 10/10/2021 and on 10th they told me it will be resolved on 12/10/2021 and today that is 12/10/2021 they informed me that the issue will get resolved by 15/10/2021. This issue is being dragged without resolution and I am being harassed.
My replacement was finally accepted and was delivered on 17/10/2021 night. When I opened the package I was shocked to see the seal was partially removed and when I opened the box only the phone was there and the remaining items in the box were empty. I did not receive a charging cable nor did I receive any documentation. This is an absolute scam by Flipkart.
This is an absolute waste of my time and money and I request you to return my money ASAP. I will never buy anything from Flipkart again.
I request you to address my issue and refund me the amount or I will have to take my case to the consumer forum and media and the internet of how Flipkart scammed me.
This is the last thing I would want to do as I have been a loyal customer of Flipkart and would like my issue resolved ASAP.
Regards,
Farhan Yunus
