| Name of Complainant | |
| Date of Complaint | January 8, 2022 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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What a great service I received from the call center today.
I called on 199 today and I could clearly hear in the background other staff wishing ither customers and then the call went on music when I wished and hence I disconnected the call.
Later i got a call from mobile no
( I think this is the staffs personal mobile no). She introduced herself as Neha apologising for the technical glitch to which I challenged and she was then all over the place. I asked if this call was recorded and she mentioned yes ( not sure if personal mobile conversations are recorded too? – if so strange).
When I asked her to take a complaint she insisted on transferring the call to a supervisor (senior) and also during my conversation she kept me on mute several time (just to abuse and feel better). She came back on the call PRETENDING to be the so called senior and continued to have like a fresh conversation. Even then i kept asking to register a complaint to which the response is I will trf to another Supervisor. I put my foot down and told that I don’t want to talk to anybody but only want a complaint no – to which whe told she needs to check. I told her not to place the call on hold and she can continue to place in on mute as it was happening on in the previous two conversations.She again had the adosity to come back and make an attempt to forcefully trf the call after which I asked for the grevience email Id. Fortunately I got this quickly (to which i emailed and got a rebounce as that also seems incorrect) and as part of it I was enquiring the 1st associates name and she mentioned Neha – when i asked for the full name, she mentioned that she could only see the 1st name. Then I asked for the employee Id in that case which she mentioned saying she can’t give as part of the company policy. wow! she could not give the employee id which I understand she can read but not the full name. I forced her to give the full name and hopefully she has given me her correct name as I asked her to spell. 1st conversation – Neha Adagale(9:05 am). Then when i asked for the 2nd name she told that whom she mentioned she is trf the call and the soo called supervisor whom I was narrating my grevience were the same. CAN YOU BEAT HER GUTS ON LYING and DUPING a customer into believing that he/she is speaking to the next level associate?
Vodaphoneidea is going places with this kind of behaviour. Keen to know what action is taken for the incident that happened.today and it overwrites me taking any apology on behalf of the staff and on behalf of company.
Secondly if staff is calling from her mobile number using customer information it is BREACH OF CUSTOMER INFORMATION.
Let me know your side of the investigation before I take help of social media and forward the email to the CEO of the company. Also will take legal help on DATA BREACH for sure.
Note: Under no circumstances will this investigation close until despite 1000 attempts you make to speak to me as I also am a working professional and can’t be able for your poor service and convenience.
Not sure if you will still need my phone no as its openly available for all
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