| Name of Complainant | |
| Date of Complaint | October 5, 2026 |
| Name(s) of companies complained against | Faze Fashion |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
**Subject: Formal Complaint Against Faze Fashion – Incorrect & Incomplete Order and Refund Request**
To Whom It May Concern,
I would like to lodge a formal complaint regarding an order placed through the **Faze Fashion website (fazefashion.shop)**.
I placed an order for a **4 T-Shirt Combo for ₹999**. However, the product delivered to me was not as advertised or as per my order details.
The following issues occurred:
1. I ordered a **4 T-Shirt Combo**, but I received only **2 T-Shirts**.
2. The T-Shirts delivered are **different from the T-Shirts/designs I selected while placing the order**.
3. The **colours received are also different** from the colours I selected.
4. The **sizes of the two T-Shirts received are different/incorrect** and do not match my order.
5. I paid **₹999 through Cash on Delivery (COD)**.
6. The product delivered therefore does not match the description and selection shown at the time of purchase.
I have photographs and other evidence showing the products received, the package, shipping label, and the original order details.
I have attempted to contact the seller/customer support to request a return and refund. I want to **return the entire order and receive a full refund of ₹999**. Since the payment was made through COD, I request that the refund be processed through **UPI**.
I also request that the seller **contact me by phone** to resolve this matter and arrange the return pickup.
**Order Details:**
– Website: Faze Fashion – fazefashion.shop
– Order Number: FZRT234148
– Order Amount: ₹999
– Payment Method: Cash on Delivery (COD)
– Order Date: 30-09-2026
– Mobile Number: 8200448164
I request the concerned authority to kindly look into this matter and take appropriate action if the seller has violated applicable consumer protection rules or misrepresented the product/service.
I am attaching the following evidence:
– Screenshot of the product/order placed
– Photographs of the products received
– Photograph of the package and shipping label
– Order confirmation/details
– Communication with the seller/customer support, if any
I request a **full refund of ₹999** and appropriate action regarding the incorrect and incomplete order.
Please acknowledge my complaint and provide me with an update regarding the resolution.
Thank you.
**Complainant:**
Ketan Solanki
Mobile: 8200448164
Email: ketansolanki330@gmail.com
Order No.: FZRT234148
