Food not delivered and Support team is not ready to refund

Name of Complainant Anubhav Ritolia
Date of ComplaintJuly 13, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Anubhav Ritolia:

I Have Ordered Food From Swiggy From KFC On June 18. While Tracking The Order I Noticed That They Came Closed To My Area And Suddenly It Showed Delivered. I Inquired With Security Also But They Told No Swiggy Delivery Came. Generally If Any Parcel Comes We Have To Provide Approval From NoBrokerHood. I Contacted Customer Case And They Told To Send Email To Email-Support@Swiggy.In As They Were Not Ready To Help. Even They Tried To Call Delivery Boy But They Also Did Not Got Any Response And Same With Me.
When I Mailed Them They Told As They Are Not Able To Investigate It Further They Are Not Proceeding With Refund. So Had To Take Step To Complaint Against It.

Image Uploaded by Anubhav Ritolia:

Food not delivered and Support team is not ready to refund

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