Food cancelled by zomato and charged money and made me wait for 2 hours

Name of Complainant Mohita Sharma
Date of ComplaintJune 6, 2021
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link
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Text of Complaint by Mohita Sharma:

Zomato took my order and the chat executive and delivery person confirmed the order to be deliverd and after a 1 hoir of chat zomato executive cancelled my order with out my permission and I have a call recording where they have excepted it but never gave me food i begged for food as the money is with them and they kept on closing the chat and call and never gave any food or any resolution and they diid for 2.5 hours anf i was mentally totured.please help as we as a customer are suffering a lot that to in covid sitution.

Image Uploaded by Mohita Sharma:

Food cancelled by zomato and charged money and made me wait for 2 hours

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