| Name of Complainant | |
| Date of Complaint | May 30, 2023 |
| Name(s) of companies complained against | Flipkart & Jeeves |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had purchased a VU 43″ premium 4k tv on June 2020 along with 3 years complete protection plan , it came with buyback guarantee for 3 years , the plan is expiring on 21st June 2023 . Now i want to purchase a new tv & want to exchange my vu TV which is giving me 7499 buyback value but whenever I am proceeding for the exchage en error message is coming , ” something went wrong , please try again sometime later ” , i have contacted with flipkart support team several times but they suggested me to contact with Jeeves , i have also sent mail to Jeeves but they didn’t answered my query also over phone they clearly mentioned ” we can’t help you in this matter .” Now my question is if flipkart & Jeeves both are clueless about this issue then why buyback value is showing in the product page , also who is going to fix this issue or this is deliberately done to harras the customer , somebody has to take the responsibility . This is not what I expect from Flipkart , things should be clear , if you have promised something then you should keep your words otherwise it is called cheating , either they don’t know how to resolve this issue or they are reluctant about this . Kindly take some action.
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