| Name of Complainant | |
| Date of Complaint | February 5, 2024 |
| Name(s) of companies complained against | FedEx |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I got a phone call today (5th Feb 2024) at 10:08 AM. It was a very professional call. There was a recorded message telling me that one of my parcels has not been delivered. Press 1 to talk to customer care. Press 2 for other queries etc. It sounded super genuine.
So, I pressed 1. After a few seconds, a customer executive was speaking to me. Now, this person spoke to me (very professional, great English) telling me that he is from Fedex National Courier. He told me one of my parcels has been detained by customs. He told me that my Aadhar card, phone number has been used as the SENDER and hence they are calling me. Since I have not sent any parcel, I was a bit alarmed, but also wanted to get more details.
I asked him for further details, and he shared with me:
Parcel Sent on 2nd Feb 2024
Parcel Number – 228932129185
Origin: Mumbai
Destination: Thailand
Recipient name – Lee Kim Chiang
Parcel contents – Laptop, Credit card, bank documents, 2 kg cloth and 140 gm MDMA (Ilegal drug)
He told me that payment of ₹16500 has been made using an ICICI Debit card. Last 4 digits are 8562.
He asked me if I was the sender. I denied. I told him that I want to place on record, that I have not sent any item. He asked me if I want to lodge a complaint with the Mumbai Cyber Crime. I told him, definitely I would do that. He asked me to wait, while he transfers the call to Cyber Dept..
Suddenly, I could hear a ringtone – Transferring the call to Mumbai Cyber Crime. I waited for around 3-4 minutes, but no one picked up. The ringtone was super professional. It made me believe that the call is indeed getting transferred.
Later, I called up Official Fedex Number to check if the Reference number was valid. They told me that, no such number exists & they do not track parcels based on phone numbers. It was a fraud and a scam call.
An identical episode happened with someone else on twitter https://twitter.com/FI_InvestIndia/status/1754398841191960885
Image Uploaded by siddhant gupta: